These Terms & Conditions ("Terms") govern your use of acacia-languages.com and any courses, subscriptions, workshops, or tutoring services (the "Services") provided by Acacia Languages Ltd ("we", "us", "our"), a company registered in England and Wales at 17 William Evans House, London, SE8 5AU, United Kingdom. By accessing our website or purchasing our Services, you agree to be bound by these Terms.
Acacia Languages Ltd publishes the Role-Play language-learning framework and delivers related courses, digital products, workshops, and tutoring. Contact us at hello at acacia-languages.com for any question about these Terms.
We offer the following types of Services, which may change or expand over time:
- Self-paced courses (e.g. our German course) delivered via our course platform, currently Teachable, purchased as one-off lifetime-access products.
- Subscription access to our library of courses, billed monthly and cancellable at any time.
- Live workshops and 1-to-1 tutoring, booked and delivered on a scheduled basis.
- Free resources, such as our learner role quiz and email content, provided as lead magnets.
All prices are displayed in GBP (£) unless stated otherwise and include any applicable UK VAT. Payments are processed securely by our third-party payment processor (currently Stripe); we never store your full card details. Course and subscription access is granted once payment is confirmed.
Subscriptions renew automatically each billing period until cancelled. You can cancel at any time from your account area or by emailing us, and cancellation takes effect at the end of the current billing period.
Under the Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel a digital purchase. Because our courses give you immediate access to downloadable and streamable content, by purchasing a course you acknowledge that you consent to immediate access and agree that your right to cancel is lost once you begin accessing the course materials.
All course materials, videos, text, the Role-Play framework, the four-role system (Builder, Detective, Sailor, Athlete), our brand assets, and the book Role-Play: 16 Principles to Be Fluent in Any Language are the intellectual property of Acacia Languages Ltd and/or its authors, and are protected by copyright and other intellectual property laws.
When you purchase a course or subscription, we grant you a personal, non-transferable, non-exclusive licence to access and use the materials for your own learning. You may not copy, resell, redistribute, publicly share, or create derivative works from our materials without our prior written consent.
You agree not to: share your account or course access with others; attempt to download, scrape, or redistribute course content beyond personal use; use our website or community spaces to harass other learners or post unlawful, abusive, or infringing content; or attempt to interfere with the security or operation of our platforms.
We reserve the right to suspend or terminate access to our Services, without refund, if we reasonably believe these Terms have been breached.
Our courses and the Role-Play framework are designed to help you learn a language more effectively, but language acquisition depends on individual effort, consistency, and circumstances. We do not guarantee any specific level of fluency, exam result, or timeframe for progress.
Our Services rely on third-party platforms including Teachable (course delivery), Stripe (payments), and our email service provider. Your use of those platforms may also be subject to their own terms. We are not responsible for outages or issues caused by third-party providers, though we will do our best to minimise disruption.
To the fullest extent permitted by law, Acacia Languages Ltd shall not be liable for any indirect, incidental, or consequential loss arising from your use of our Services. Nothing in these Terms limits liability for death, personal injury caused by negligence, or fraud, which cannot be excluded under English law.
We may update these Terms from time to time to reflect changes in our Services or legal requirements. We will update the "last updated" date above when we do, and continued use of our Services after changes constitutes acceptance of the revised Terms.
These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Acacia Languages Ltd
17 William Evans House, London, SE8 5AU, United Kingdom
hello at acacia-languages.com
This Privacy Policy explains how Acacia Languages Ltd ("we", "us", "our") collects, uses, and protects your personal data when you visit acacia-languages.com, complete our learner quiz, purchase our courses, or subscribe to our mailing list. We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Acacia Languages Ltd
Registered address: 17 William Evans House, London, SE8 5AU, United Kingdom
Contact: hello@acacia-languages.com
For any data-related enquiries, please contact us at the email above.
2.1 Data you provide directly
- Your name and email address when you complete the learner role quiz or sign up to our mailing list
- Your quiz responses (used to determine your learner archetype: Builder, Detective, Sailor, or Athlete)
- Payment information when purchasing a course (processed securely by our payment provider — we do not store card details)
- Any information you voluntarily share when contacting us
2.2 Data collected automatically
- Basic usage data such as pages visited, time on site, and browser type
- IP address and approximate location (country/city level)
We currently do not use tracking analytics. We may introduce Google Analytics and/or Meta Pixel in the future, at which point this policy will be updated and appropriate consent mechanisms will be put in place.
We use your personal data for the following purposes:
- To deliver your learner role result and send you your personalised profile and action plan by email
- To send you marketing emails about our courses, resources, and language learning content (only with your consent)
- To manage your course access and customer account
- To improve our website, quiz, and course content
- To comply with our legal obligations
We process your data under the following legal bases:
- Consent — when you submit your email address and agree to receive marketing communications
- Legitimate interests — to improve our services and communicate with existing customers about relevant updates
- Contract — to fulfil a purchase or deliver a course you have enrolled in
- Legal obligation — where required by law
When you complete our quiz, you will be added to our mailing list and will receive your personalised learner profile, a 7-day action plan, and occasional emails about our courses and language learning resources.
We use FluentCRM (hosted on our WordPress site) to manage and send emails. Your email address is stored securely on our server.
You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello at acacia-languages.com.
We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our business, including:
- FluentCRM / WordPress — email and CRM management
- Payment processors (e.g. Stripe) — for secure transaction processing
- Teachable — for course delivery and access management
All third-party providers are required to handle your data securely and in accordance with applicable data protection laws.
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. If you unsubscribe from our mailing list, we will remove you from active communications but may retain a record of your email address to honour your opt-out preference.
You may request deletion of your data at any time (see Section 9).
Our website uses essential cookies required for basic functionality. We do not currently use analytics or advertising cookies. If this changes, we will update this policy and request your consent where required.
Under UK GDPR, you have the following rights:
- The right to access the personal data we hold about you
- The right to correct inaccurate or incomplete data
- The right to request deletion of your data ("right to be forgotten")
- The right to object to or restrict certain types of processing
- The right to data portability
- The right to withdraw consent at any time
To exercise any of these rights, please contact us at hello at acacia-languages.com. We will respond within 30 days.
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to personal data is restricted to authorised personnel only.
Some of our third-party service providers (such as Teachable) may process data outside the UK or EEA. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has provided us with their data, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically.
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Acacia Languages Ltd
hello at acacia-languages.com
17 William Evans House, London, SE8 5AU, United Kingdom
